What are the working hours?

• Symphony Mall
  From 10 AM to 10 PM, 7 days a week
• Rumithiya Branch
  From 10 AM to 10 PM, 7 days a week
• The Gate Mall
  From 10 AM to 10 PM, Saturday to Wednesday
  From 10 AM to 11 PM, Thursday and Friday

What is the delivery charge?

Delivery to most areas is 1.5 KWD. For farther areas, it may increase to a maximum of 6 KWD.

Do you deliver to my area?

We deliver anywhere in Kuwait.

How can I reorder products I previously ordered?

Simply! Log in with your email and password, then click on "Go to Your Account Page." You will see a list of all your previous orders – just click "Reorder" on the order you want. If you wish to modify the order, you can proceed to the cart page.

When will you deliver my order?

You can select a delivery time during checkout. Otherwise, delivery usually takes between 18 to 24 hours for regular orders and 2 days for customized orders, depending on the time of day and the traffic in your area.

Is shopping on www.nazekgifts.com secure?

When you order anything from us, your order is made over a secure connection using SSL (Secure Socket Layer). This means that all personal information you enter will be encrypted so it cannot be read while it travels over the internet. Encryption is used on all pages within the buying process, making shopping on www.nazekgifts.com as secure as possible.

Is my credit card/Knet information safe?

In compliance with the highest industry standards, we do not store any of your credit card or Knet information on our servers.

When you make a payment through Knet, you will be directed through a secure connection to the Knet page. Knet will then process the payment and send us back only a confirmation of the payment. This way, your data will never leave the Knet page.

When you make a payment with your Visa or MasterCard, you will be directed through a secure connection to Commercial Bank. The Commercial Bank will then process the payment and send us back only a confirmation of the payment. In this way, we never store your card number.

Do I need to be at home when the order is delivered?

No, anyone can accept and sign for the order.

What should I do if my product is missing or has passed its expiry date?

We apologize for the inconvenience. Please call our customer service at +965 60627080, and we will do everything we can to make up for our mistake.

How can I pay for my order?

You can pay online using:

Knet
Visa
MasterCard
What should I do if there is an issue with a product delivered by a specialty store?
Please contact customer service via WhatsApp at +965 60627080, and we will do everything we can to resolve this issue.